1. Scope and who we are
Global Company provides a marketplace through which customers can discover, configure, book, pay for and manage home services. This policy applies to the Global Company customer app, globalconsultant4u.com and related customer support and booking communications. References to “we”, “us” and “our” mean Global Company, the developer named on the app store listing.
2. Information we collect
Depending on the features you use, we may collect:
- Account and contact data: name, phone number, country code, WhatsApp authentication details, profile details and account preferences.
- Location and address data: approximate or precise location when you grant permission, city, postal code, saved addresses, landmarks and service access instructions.
- Booking and service data: selected services, options, package choices, schedules, cart contents, booking history, service status, ratings, reviews and support records.
- Payment and transaction data: payable amounts, GST, discounts, payment status, transaction references, refunds, wallet or reward activity. Payment credentials are processed by our payment provider; we do not store complete card, bank or UPI credentials.
- Photos and other content: images or documents you choose to provide for a service, profile, review or support request.
- Device and usage data: device and app version, operating system, IP address, session and security information, push notification token, permission status, diagnostics, crash information and interactions with app features.
- Communications: messages and information you provide through WhatsApp, email, phone or in-app support.
3. How we use information
We use information to:
- create, authenticate, secure and support your account;
- show available services for your location and address;
- calculate prices and taxes, process bookings and payments, and provide confirmations, status updates, receipts and refunds;
- assign and coordinate service professionals and give them the booking information needed to complete the requested service;
- send OTPs and operational communications through WhatsApp, push notifications, email or phone;
- provide customer support, investigate complaints, prevent fraud and misuse, enforce our policies and protect users;
- maintain, diagnose, analyse and improve the reliability and usability of our services; and
- meet legal, tax, accounting and regulatory obligations.
5. App permissions and device access
- Location: used, with permission, to identify your city, show nearby availability and help set a service address.
- Camera and photos: used only when you choose to capture or select an image for a service or support flow.
- Notifications: used, with permission, for booking, arrival, payment and account updates.
You may refuse or withdraw optional permissions in your device settings. Features that need the relevant permission may then be limited, but other app features will continue to work where possible.
6. Security and international processing
We use administrative, technical and organisational safeguards designed to protect personal data, including authenticated access, encrypted network connections, access controls, secure credential handling, monitoring and restricted operational access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Our technology and service providers may process information in India or other countries where they operate. When information is processed outside your location, we require it to be handled for the purposes in this policy and subject to applicable safeguards.
7. Data retention
We retain information only for as long as it is reasonably necessary to provide the service, maintain your account and booking history, resolve disputes, prevent fraud, enforce agreements and comply with legal, tax and accounting duties. Retention periods vary by data type and purpose.
After account deletion, data associated with the account is deleted or de-identified unless limited records must be retained for legal, tax, payment, fraud-prevention, safety, security or dispute purposes. Retained records are restricted to those purposes, and backup copies expire through our normal secure rotation process.
8. Delete your account and associated data
You can request permanent account deletion directly in the Global Company app or website. Sign in and open Account → Account details → Delete account, then confirm the request. You will be signed out when deletion completes.
If you cannot access your account, email zz@globalconsultant4u.com from or with the registered phone number and write “Account deletion request” in the subject. We may verify that the request is authorised before completing it. Never send us an OTP, password or full payment credential.
9. Your choices and rights
Subject to applicable law, you may ask to access, correct, export or delete personal information, object to or restrict certain processing, withdraw consent, manage notification and location permissions, or contact us with a privacy concern. The app and website provide account profile, saved address, data download and account deletion controls where available.
10. Children’s privacy
Global Company is not directed to children under 13, and children may not create or control customer accounts. A parent or legal guardian who believes a child has provided personal information should contact us so we can investigate and delete it where appropriate.
11. Changes to this policy
We may update this policy when our services, data practices or legal obligations change. We will publish the revised policy at this URL and update the effective date. Where required, we will provide additional notice in the app or through an appropriate communication channel.
12. Contact Global Company
For privacy questions, rights requests or account deletion support, contact the Global Company privacy team:
zz@globalconsultant4u.comWebsite: globalconsultant4u.com